For members

We're working to make sure that our members feel supported at every stage of their health journey. St Lukes members get access to a range of benefits and resources that are designed to improve their health and wellbeing.

How to

How to claim

Navigating your Health Insurance claims should be stress-free. That’s why we make sure that claiming your benefits is quick and easy. For detailed steps on how to claim and to get the most out of your health cover, click below.

How to pay

Managing your payments is an important part of your Health Insurance with St Lukes. That’s why we offer easy and flexible payment options to suit your lifestyle and budget. Knowing how to make payments will make sure your health cover stays active and worry free. For more information on different payment methods, click below.

Help and advice

Find a provider

Finding a medical provider that meets your needs should be simple. We want to empower members to be able to make the right choice for them. With the HealthShare database, finding a medical provider in your area is made easy. To find a medical provider for your health needs, click below.

Going to hospital

Going to hospital can be a stressful experience, especially when you aren’t sure of what the out-of-pocket costs may be. At St Lukes, we want to keep things simple for our members. That’s why we’ve made a list of key questions to ask when you’re admitted to hospital. Asking these questions will make things easier when it comes to using your Hospital cover.

Contracted Private Hospitals

The Australian Regional Health Group (ARHG) provides St Lukes members with the most up to date and current list of contracted private hospitals Australia wide. If you’re looking for a hospital that is located close to where you live, the ARHG is the place to look.

Review your current level of cover

Benefits of reviewing your cover

It’s important to review your cover often, and we make it easy with our personalised cover review. Make sure that you are on the right level of cover for your lifestyle and talk to our team about your level of cover today.

How to review your current level of cover

To review your current level of cover, simply get in touch with us by phone, email or visiting one of our Customer Care Centres. One of our friendly team members will take the time to review your current level of cover and make sure it's the best option for you.

Member benefits

St Lukes members get access to a range of benefits that are designed to improve their health and wellbeing.

Health programs

Osteoarthritis Program

St Lukes has launched a pilot program offering eligible members living with hip or knee Osteoarthritis an alternative to joint replacement surgery. The program is designed to prevent or delay surgery by helping you improve your condition through physiotherapy, exercise, strength development and education in a highly tailored, safe, and supervised environment.

Spinal Pilot Program

St Lukes has launched a pilot program offering eligible members living with a condition of the lumbar spine help to reduce their pain levels and improve their ability to undertake and enjoy everyday activities.

Want to find out more?

Contact St Lukes today!