How to pay
St Lukes offers a range of ways for our members to pay for their cover. That’s because we want you to feel confident that you’re covered for all your health needs, when you need it. Find a way to pay below that suits you.
St Lukes Connect
We’re always looking for new ways to connect with you, and we want to make it easy for you to get the most out of your Health Insurance at a time and place that suits you.
St Lukes Connect is your one-stop destination for your Health Insurance needs. It is available on our website and as an app on your phone.
We have added loads of new features that will help you on your health journey, including:
BENEFIT LIMITS: You will now be able to keep track of your Extras limits to see how much benefit you have remaining for the calendar year.
CLAIM ON THE GO: Simply login to St Lukes Connect to make a claim. Choose who you are claiming for on your policy, take or upload a picture of your receipt, and click submit. It’s that easy.
PAYMENTS: View your current payment details, make a regular payment, choose to pay a different amount or pay your policy up to a specific date.
DIGITAL CARD: For those members who use an Android device, you can use tap-and-pay at treatment providers who use HICAPS terminals.
UPDATE YOUR INFORMATION: From adding a child to your policy through to updating your contact details, take control of your Health Insurance at a time that suits you.
Login to Connect or visit Google Play or the App store to download the app.
Direct debit
By choosing direct debit you can have your premium automatically debited from your bank, building society, credit union or credit card. You can pay weekly, fortnightly, monthly, quarterly, half-yearly and yearly using this method. To choose this method, download and complete the direct debit request form.
Payroll deduction
If your employer offers a payroll deduction, you may be able to pay by salary deduction. Check with your pay office or contact St Lukes for more information. To choose this method, download an ‘Authority to deduct from salary’ form.
Phone
You can pay by credit card over the phone by calling 1300 651 988 during business hours (9am until 5pm Monday to Friday).
Customer Care Centres and Agents
You can pay in person by visiting any St Lukes Customer Care Centre or Agent. You can pay weekly, fortnightly, quarterly, half-yearly, and yearly using this method.
Postbillpay
Postbillpay provides St Lukes members with a variety of payment options through Australia Post. You can pay quarterly, half-yearly or yearly by: - visiting the Australia Post website www.postbillpay.com.au - phone 13 18 16 - visit an Australia Post outlet.
BPay
You can pay your quarterly, half yearly or annual premium via Bpay using the BPay biller code and reference number on your renewal notice. For more information on BPay, contact your bank, building society or credit union. You can also visit www.bpay.com.au.