Ask a health navigator
Have you just been given a diagnosis and you're not sure where to start?
Are you taking steps to improve your health and wellbeing, and need help finding services?
Are you having trouble working out the aged care system?
Finding health and wellbeing services can be hard. We can help!
Our Health Navigators are here to help to listen to your needs, provide you with information*, and connect you with services that can help you on your health and wellbeing journey. And the best news it's completely free^ for every Tasmanian, member or not.
*All information provided through health navigation is for information purposes only and is not suitable for the advice of a qualified health professional.
^If you use the services of a provider we have suggested, there may be fees involved.
Here are some questions we received recently from some participants:
I’m feeling isolated and want to join community events or groups but I don’t know where to start looking, I don’t use the internet - can you help?
We know that social connection is important for your wellbeing and reducing loneliness. It’s great that you want to get connected to your community, and we’re happy to help you take the first step. It can be hard to find out what’s out there, especially if you don’t use a computer – that’s where we come in. Our Health Navigators can have a chat to you about what kind of events or groups you’re looking for, and then we can help you find out what’s on in your area that might interest you.
My GP has retired and I’m finding it hard to find a new one that’s taking new patients, can you help?
We know it can be difficult and time consuming to find out which GP clinics have their books open for new patients – we can help! Our Health Navigation team often help people with this – we’ll do the calling around for you, and then give you a shortlist of GPs with availability which you can choose from. We can also find out which clinics may be more likely to offer concession discounts and bulk billing, but keep in mind that it’s up to the doctor to decide whether they will bulk bill. It’s a good idea to have a chat to your new GP at your first appointment about your financial situation if this is important to you.
I need to travel interstate for a surgery that I can’t get in Tasmania, are there any subsidies that are able to help with the cost associated with this travel?
We understand it can be challenging having to travel long distances for certain healthcare services if you aren’t able to access these locally. The good news is there is a government subsidised travel and accommodation scheme that you may be eligible for. We can point you in the right direction and help you understand the eligibility criteria and application process. If you don’t have the time to see us in-person, we can chat to you about this over the phone or via email.
Can you help me find a physio that specialises in sports injuries and is close by to me?
We certainly can! We understand sometimes you want to see a clinician that has expertise in a certain area and it can feel like a lot of work trying to find a provider – we can help you narrow down the options. We’re in regular contact with clinics across the state to keep up with what their clinicians specialise in, and if we don’t have the information straight away, we’ll take the time to find it. We can also show you how to check this yourself. Lots of allied health clinic websites include team members’ bios which provide their areas of interest or experience.
So if you have a question, or just need a hand getting started on your journey, reach out to one of us today. You can book an appointment with the team or fill in the form below. Please allow two business days for a response.
Ask a Health Navigator
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