We’re always looking for new ways to interact with you and we want to make it easy for you to take advantage of your health insurance at a time and place that suits you.

St.LukesHealth Connect is your one-stop destination for your private health insurance needs and is available on the website and as an app on your phone.


What are the features of
St.LukesHealth Connect?

We’ve added plenty of new features that will help you on your health journey, including:

BENEFIT LIMITS: You will now be able to keep track of your extras limits to see how much benefit you have remaining for the calendar year.

CLAIM ON THE GO: Simply login to St.LukesHealth Connect to make a claim. Choose who you are claiming for on your policy, take or upload a picture of your receipt and click submit. It’s easy.

PAYMENTS: View your current payment details, make a regular payment, choose to pay a different amount or pay your policy up to a specific date.

DIGITAL CARD: For those members who use an Android device, you can use tap-and-pay at treatment providers who use HICAPS terminals.

UPDATE YOUR INFORMATION: From adding a child to your policy through to updating your contact details, take control of your health insurance at a time that suits you.

What if I am already connected to Online Member Services?

Online Member Services has been replaced by St.LukesHealth Connect.  This means that if you currently use, or have previously used Online Member Services you will need to re-register for St.LukesHealth Connect.  Your log in details for Online Member Services will not work for St.LukesHealth Connect.

To register for St.LukesHealth Connect, simply download the St.LukesHealth Connect app from either the App Store or Google Play, or sign up online by visiting

To download, visit Google Play or the App store.

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Frequently Asked Questions

If I already have an Online Member Services account, do I need to re-register?
How do I log in to St.LukesHealth Connect?
What if I forget my password?
What if I forget my username or wish to change it?
How do I request to add a person to my policy?
How do I check my limits?
How do I make a payment?
I’m thinking of changing my policy. How do I get a quote?
How do I update my contact details?
How do I update my direct debit details?
How do I see who is covered on my policy?
How do I submit a claim?
How do I view my claims history?
Who can see my information?
How do I give my spouse permission to see my details/make changes?
Can I set permissions for someone not covered by my policy to access it via St.LukesHealth Connect, for example my child or power of attorney?
Who can I call for assistance?

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