Customer Care Centres and Agents
Claims can be paid at any St.LukesHealth customer care centre or agent.
St.LukesHealth customer care centres have gone cashless, so you will still be able to submit your claim, however we will not be able to process these for you immediately. St.LukesHealth aims to have your benefits paid into your bank account within three days of claim submission.
You will need your St.LukesHealth membership card in order to claim at an agency and agents are restricted from paying benefit on some services.
To find a customer care centre or agent, please click here.
Download a claim form
Download and complete a
claim form and send it to:
Claims Department
St.LukesHealth
PO Box 915
Launceston, TAS 7250
Please ensure all receipts and supporting documents are enclosed with the claim form.
Hospital Claims
Hospital claims and most inpatient medical claims will be sent direct to St.LukesHealth by the provider.
St.LukesHealth Connect
We’re always looking for new ways to interact with you and we want to make it easy for you to take advantage of your health insurance at a time and place that suits you.
St.LukesHealth Connect is your one-stop destination for your private health insurance needs and is available on the website and as an app on your phone.
We’ve added plenty of new features that will help you on your health journey, including:
BENEFIT LIMITS: You will now be able to keep track of your extras limits to see how much benefit you have remaining for the calendar year.
CLAIM ON THE GO: Simply login to St.LukesHealth Connect to make a claim. Choose who you are claiming for on your policy, take or upload a picture of your receipt and click submit. It’s easy.
PAYMENTS: View your current payment details, make a regular payment, choose to pay a different amount or pay your policy up to a specific date.
DIGITAL CARD: For those members who use an Android device, you can use tap-and-pay at treatment providers who use HICAPS terminals.
UPDATE YOUR INFORMATION: From adding a child to your policy through to updating your contact details, take control of your health insurance at a time that suits you.
Visit https://connect.stlukes.com.au/ or visit Google Play or the App store to download the app.
Receive your benefit request by direct credit
If you have already paid your provider for services being claimed, St.LukesHealth can offer you the convenience of having your benefit refund deposited directly into your nominated bank, building society or credit union account.
To choose this method of benefit payment, download and complete a Benefit Deposit Request Form.
HICAPS
St.LukesHealth participates in the Health Industry Claims and Payment Service (HICAPS). HICAPS is an electronic claiming process which offers members automatic claims processing at the point of service.
Members with Extras cover will be issued with a St.LukesHealth membership card that provides access to the HICAPS service. Your St.LukesHealth membership card will be activated once all waiting periods have been served, we have received your transfer details from your previous insurer if you are transferring and we have received you first premium payment.
HICAPS is available at participating dentists, optometrists, physiotherapists, podiatrists, chiropractors, clinical psychologists, occupational therapists, acupuncturists, remedial masseurs, dieticians and speech therapists.
