Coronavirus (COVID-19) message from St.LukesHealth CEO Paul Lupo

St.LukesHealth takes the health of its members, employees and the wider community seriously and is doing its part to ensure we all remain safe during this uncertain time.

As Tasmania’s largest locally-based private health insurer, there has been no more important time for us to deliver on our promise to assist our members stay healthy, get well, live better and deliver peace of mind. As  such, St.LukesHealth has made some short-term changes to the way we interact with our members faceto-face in our customer care centres to safeguard our employees, our members and the wider community from potentially contracting Coronavirus (COVID-19).

Based on the best medical advice available, St.LukesHealth will remove face to face service in all customer care centres from Monday, March 23, 2020, until we receive advice that it is socially responsible to reopen this part of our business.

During this time, our customer care teams will be redeployed to our phone centres and digital platform channels to ensure you, our members, continue to receive the high level of customer service you have come to expect.

For those members who interact with us over the phone, online and through our claiming app, it is still business as usual.

For those who do not interact with St.LukesHealth through these means, we invite you to contact us so that we can make appropriate communication arrangements with you.

Some ways you can interact with us include:

Update your personal details or review your policy over the phone or by email:
You can contact us by calling 1300 651 988 or email your enquiry to general@stlukes.com.au.

Make a claim with us via:
1. Use the St.LukesHealth claiming app
It is easy to claim online by downloading the St.LukesHealth claiming app from Google Play or the App
store. Click here to find out more.

Pay your premium:
You can choose to pay your premiums through the following methods:
• BPay
• Over the phone
• Direct debit
• Cheque
• Online credit card payment

Information on these payment methods can be found here

St.LukesHealth will continue to monitor this situation, act appropriately and keep you informed.

Finally, our thoughts are with those in our community who may have been affected during this time.

Thank you for choosing St.LukesHealth for your private health insurance needs. We are proud to partner with you on your health journey.
 

Paul Lupo
St.LukesHealth CEO
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