Important Information - Coronavirus (COVID-19)

We are here to help
As you would be aware, the World Health Organisation has declared Coronavirus (COVID-19) a pandemic. St.LukesHealth is committed to ensuring that our members continue to stay healthy, get well and live better.

During this time of uncertainty one way to help reduce exposure is by social distancing. This is particularly important for those aged over 60 and those with an underlying health condition who may be at higher risk from COVID-19.

We all need to do our part to help reduce the risk of spreading COVID-19 and we have several service options that we recommend you adopt to reduce the need for face-to-face interactions with our staff during this time.

How can I interact with you?
If you want to protect your friends and family by not going out in public, you can contact us by calling 1300 651 988 or email general@stlukes.com.auOur friendly staff will be more than happy to assist. Alternatively, our website www.stlukes.com.au contains a wealth of information available to you at your fingertips.

An easy way to claim
Did you know St.LukesHealth also has a new claiming app that you can download from your phone’s Google Play or App store?

The new St.LukesHealth app makes submitting a claim easy in three simple steps.

  1. Take a picture of your receipt or upload a picture of your receipt from your device’s picture library;
  2. Select who the claim is for; and
  3. Press submit.

Alternatively, we have the following options available to pay your premiums:

  • BPay
  • Over the phone
  • Direct debit
  • Cheque
  • Online credit card payment

We are still there for you
While the advice relating to this pandemic is developing rapidly, we are committed to continuing to offer the option to visit one of our customer care centres unless we receive medical advice that it is no longer safe for members, the community or our staff.

We will also be implementing initiatives to minimise the amount of time that you are required to spend in our customer care centres to complete transactions.

Thank you for choosing St.LukesHealth for your private health insurance needs. We are proud to partner with you on your health journey.

Paul Lupo
St.LukesHealth CEO
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